Frequently Asked Questions

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Frequently Asked Questions

  • General Information
  • Shop Questions
  • Account Questions
Below is our guide to purchasing a caravan

What to look for when viewing a caravan. Take a damp meter with you to check the caravan for moisture. Dampness in a caravan can literally be a killer if it gets into the walls and body and weakens the structure. Look at the carpet under heating appliances to see if they've been stained by leakage, and for signs of leakage under the sink and in the shower room. Check the caravan flooring for any gaps or soft areas that may signal potential rot. Check the bodywork beneath the caravan, too. Not just from the inside. If you detect new underseal ask why it was necessary. It could be just a minor repair or masking some horror. If there are scuff marks or dents on the external sides, ask where they've come from and why they've not been repaired. They could be a sign of lack of interest in maintaining the caravan by the previous owner. Check window and door seals are not showing signs of perishing, and test door hinges and locks for signs of damage that might suggest a previous burglary attempt. Check that gas and electric connections have been tested in the past year. If you're buying the caravan through a dealer this should be a given. If you're buying privately ask for service documentation. Turn any bench/seat cushions over to see if they've been flipped because of stains. Examine the towing apparatus. Is there rust around it? Is there, or has there been, a hitchlook fitted? Before you part with a single penny, check the caravan's history if it's secondhand. The National Caravan Council's CRiS registration scheme or a simple check with Experion will tell you if there's outstanding finance on the caravan, if it's previously been stolen or even written off in an accident and rebuilt. Insist on a service history. Remember, one or two minor, easily reparable faults are fair enough, particularly if the owner points them out to you. But if you pick up three or four points without his prompting, it might not bode well.

We always recommend servicing your caravan

After buying a house, a caravan, particularly if it's brand new, could be one of the most expensive things you buy. So look after it from day one - caravans don't maintain themselves. Just as you'd give your car an annual service, it's worth doing the same to your caravan. A service agreement should included in the warranty for at least the first three years. Check your caravan's tyres Attending to roadworthiness is essential. You check the tread and air pressure on your car's tyres so do the same to the caravan's. Look out for tyre cracking and tread depth, and tighten the wheel nuts. A high-pressure hose wash on the tyres will clear any lurking debris. If you think the tyres are out of shape or worn, replace them before you make your first trip. Check your caravan's fire extinguisher, smoke alarm and first aid kit. Ensure your caravan's fire extinguisher is secure and that it isn't due for an extended service. Check the date on it. If it's over five years old then call your local fire service for advice. Check your smoke alarm is working, and top up your first aid kit if it was used last time you had an outing. Check your caravan's lights. Check that the caravan's lights are all working, from interior lighting (even the fridge bulb) to the all-important outside lights, braking and indicating. Make sure you have replacement bulbs available, and that the tow car and caravan links are secure and electrics are working.

Our Fees Explained

We have two different options for you to be able to list items for sale in our online marketplace. No Sale No Fee - You can list an item in our shop for 7 days free of charge. We only charge a fee if your item sells. Our current fees are 2.5% of the price (or sale price if lower) + postage charge, subject to a mimimum charge of £2.00 and a maximum charge of £100.00 per item. Items are charged per sale and are invoiced to your account home - My Item's Orders. Please ensure that any outstanding fees are paid promptly to avoid account suspension. You have the option to extend the listing period to 14 (+£2.00) or 28 days (+£3.50), very handy if you have more than one of the items for sale. You can also select for your item to become a premium listing, a further charge of 2.5% applies. Any enhancements to your adverts are due immediately to list your item for sale. Any fees that are due are clearly shown before you choose to advertise an item on our site. Classified Listing - These are items that are listed for a longer period of time, 1 month (+£1.00), 2 months (+£1.75) and 3 months (+£2.50) plus a final sale fee. A lower fee is charged, currently 1.25% of the price (or sale price if lower) + postage charge, subject to a mimimum charge of £1.00 and a maximum charge of £50.00 per item. Items are charged per sale and are invoiced to your account home - My Item's Orders. Please ensure that any outstanding fees are paid promptly to avoid account suspension. You can also select for your item to become a premium listing, a further charge of 1.25% applies. All classified fees are due immediately to list your item for sale. Any fees that are due are clearly shown before you choose to advertise an item for sale on our site..

We Will Investigate Any Review You Feel Is Unfair

If you feel that you have received an unfair review on an item for sale, please contact our team to investigate it. Where as we appriciate constructive reviews to help all of our users, we do appriciate that at times people may post a review that is unfair.

All Of Our Payments Are Made By PayPal

We use PayPal as one of the most recognised and secure payment solutions provider. We attempt to keep our online shop as secure as possible.

You May Be In Breach Of Our Terms And Conditions

Please take the time to read our terms and conditions. We built caravans.website to be a safe community for all and your item for sale may be in conflict with what we allow to be listed. If you are uncertain as to whether to list an item for sale, please contact us before doing so.

Your Account Home - Let's Recommend

Every account is issued with it's own unique referral code. In your account home select Refer A Business and you will find your unique code under the heading 'Lets Recommend Discount'. Please ensure that you have received an email from us to say that your code is active. This code can be shared and is used by our systems to reward you for your referral.

Your Account Home - Let's Recommend

Once a new user has joined caravans.website using the referral code you sent, our systems will automatically track the code that you have provided them and will reward you with 10% of any fees we receive, subject to our terms and conditions.

Account Home - Advertise Pricing

Simply click on the tab in your account home and our current costs to advertise with us are displayed.